Privacy Policy – Technoprime Solutions
This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.
We at Technoprime Solutions (“Company”, “we”, “our”, or “us”) value the trust you place in us and recognize the importance of protecting your personal information. This Privacy Policy describes how we collect, use, share, disclose, and protect your personal data when you use our website, services, and integrations. By using our services, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect personal information provided directly by you such as your name, email address, phone number, company details, billing details, and other identifiers. Additionally, when you communicate with us, we may collect the content of emails, chat messages, or support tickets. Information provided during registration, account setup, or integration with third-party applications also forms part of collected data. - Communication Data
Whenever you contact us via email, live chat, or phone support, we may retain the correspondence along with your contact details. If you invite or add contacts (team members, clients, or others) into our system, you are responsible for ensuring that such individuals have consented to share their information with us. - Usage Information
We automatically collect information regarding your interactions with our services. This includes details such as access time, duration of session, browser type, IP address, the pages viewed, features used, and any error logs generated during usage. Such information is retained for troubleshooting, dispute resolution, and improvement of services. - Device and Location Data
We may collect information about the device you use to access our services including device type, model, operating system, IMEI number, network provider details, and unique device identifiers. With your explicit consent, we may also access your device location to provide localized services and improve your overall experience. - Cookies and Tracking Technologies
We use cookies and similar technologies such as pixels, beacons, and local storage to personalize content, remember your preferences, analyze trends, and improve services. While most browsers accept cookies by default, you may modify settings to block cookies. However, disabling cookies may limit certain functionalities of our platform. - Web Beacons and Analytics Tools
Web beacons (small code snippets) may be embedded on our site to monitor user engagement. We also use third-party analytics tools like Google Analytics, Heap Analytics, and Zoho Analytics to understand traffic patterns and improve our services. These tools collect data anonymously and do not personally identify you. - Third-Party Applications and Integrations
Our platform allows integration with third-party applications such as WhatsApp Business API, Google Workspace, CRMs, and other automation tools. To enable these integrations, you may need to provide authentication tokens, API keys, or login credentials. These are stored securely using encryption and are only used for the intended integration. We are not responsible for the privacy practices of third-party applications, and their use is governed by their respective privacy policies. - Information Security
We follow industry-standard security practices to protect your personal information. Sensitive information such as API tokens and access credentials is stored in an AES-256 encrypted database accessible only through SSL connections. Access is strictly restricted to authorized personnel. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute protection against unauthorized access. - How We Use Your Information
We use collected information to:
Provide and operate our services.
Process payments and subscriptions.
Respond to inquiries and provide customer support.
Personalize your user experience.
Detect, prevent, and address fraud or technical issues.
Communicate with you regarding updates, policies, or promotional offers.
Comply with applicable laws and regulations. - Email and Notifications
By registering on our platform, you agree to receive service-related communications via email including confirmations, notices, and legal updates. We may also send promotional communications such as newsletters or marketing emails. You may opt out of promotional emails by following the unsubscribe link, but you will continue to receive service-related notices. - Data Sharing and Disclosure
We do not sell or rent your personal data. Information may only be shared:
With trusted service providers who assist us in delivering services (under confidentiality obligations).
With law enforcement, regulators, or government bodies when legally required.
With third-party apps that you explicitly choose to integrate.
In connection with a merger, acquisition, or restructuring of the company. - Business Transfers
If Technoprime Solutions undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of business assets. Any such transfer will remain subject to this Privacy Policy. - Data Retention
We retain your personal information only for as long as it is required to fulfill the purposes outlined in this Privacy Policy. This may include legal, tax, or accounting requirements. Data may be archived for dispute resolution or regulatory compliance. When no longer required, data will be deleted or anonymized. - Your Rights
Depending on applicable laws, you have the right to:
Access the personal data we hold about you.
Correct or update inaccurate or incomplete information.
Request deletion of your personal data.
Restrict or object to the processing of your personal data.
Request a copy of your personal data in portable format.
We may require identity verification before fulfilling such requests. - Children’s Privacy
Our services are intended only for individuals aged 18 years or above. We do not knowingly collect data from children under 18. If such data is inadvertently collected, we will promptly delete it. - Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience, but we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit. - Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website with the “Last Updated” date. Your continued use of our services after changes indicates your acceptance of the revised Privacy Policy. - Contact Information
If you have any inquiries regarding this Privacy Policy, our website-related practices, or your interactions with us, please get in touch with our Privacy Team at: contact@technoprimesolution.com